The team at Yes& shares key advice for how to make the most of 2021, focusing on trends for resiliency, creativity, customer-obsession, and adaptability.
Branding Marketing & PR CX
In and Out: How Marketers Should Lead the Customer Experience (R)Evolution
Marketers have historically been responsible for bringing the brand to the customer. In 2020, it’s time for us to bring the customer to the brand. The customer experience revolution is upon us, and marketing leaders are uniquely positioned to re-evaluate our skillsets, update our strategies, and lead the charge.
Yes& News CX
Five Ways that Range Can Be Your Secret to Success Following COVID-19
In his recent book, Range: Why Generalists Triumph in a Specialized World, David Epstein makes the argument that combining knowledge and experience from multiple fields is the optimal path to success. He relies heavily on the worlds of sports, science, corporate culture, and higher education to make his compelling point.
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