Yes& General

The Need for a Forceful Rebound for Membership Programs

Lara Mandell

The past two years have been challenging for association membership programs. When the pandemic hit, the entire nation was forced to shift their regular schedules to a life working from home. In-person meetings were moved to online platforms and everyday business lunches that employees looked forward to were no longer possible. The working world went remote, and managers were at a loss for how to communicate with and manage their employees. 

In a recent report, “Membership Marketing Benchmarking Report” released by Marketing General Incorporated, 47% of associations reported declines in their total membership, which is a decline in membership that organizations have not seen since the Great Recession. So, in a newly virtual world, how can associations capture attention from their members to prevent declines in membership? 

The answer is simple, really, and it all comes down to one keyword: innovation. Innovation is about creating or improving a product or service that adds value to members' and customers' lives. With 80% of annual in-person meetings being postponed and canceled over the last two years, companies have had to rediscover how to connect with their members through a computer screen. Many companies have had to adapt and change by increasing virtual professional development opportunities for members, developing new products and services to assist members, and reevaluating and streamlining internal processes.   

Innovative ideas won't necessarily develop overnight, so where do you start? Working remotely has shifted members’ needs, wants, and expectations within their organization, so the same outdated ideas won’t necessarily work to engage employees. Start by focusing on communication and collaboration within your own organization. In addition to traditional quarterly reviews, check in to see how employees are doing at home and ask if they need help to build a better culture of communication.  

It’s also important to build and reinforce a compelling value proposition. In fact, associations with renewal rates at or above 80%, and those with increases in new members and overall membership in the past year, are significantly more likely to report their association’s value proposition is compelling or very compelling. Values can help define an organization’s personality and help differentiate it from other associations. They give members a focus and a greater sense of purpose and engagement, reinforcing organization goals in the process.  

Beyond an aesthetic brand logo or engaging website, members are looking for associations that encourage them to be the best versions of themselves and those that make them feel heard. Here’s a few tips on how to encourage and engage members: 


Organize monthly happy hours and coffee chats to discuss other topics outside of work. 

A good work-life balance is an important factor for employees. For new employees, it can be hard to get to know their coworkers on Zoom or Teams since very few companies aren’t going into the office anymore. Organizing monthly happy hours and coffee chats for employees gives them the opportunity to put aside their work for a little and build relationships with their coworkers. 


Send emails to update members on organization-wide news and updates. 

Internal communication is a great way to keep members engaged in what’s going on within your organization. Sending emails to employees at least once a month about upcoming events, policy changes, new employees, and more helps create a sense of transparency and openness that members appreciate. 


Send out employee surveys to find out what changes and improvements members recommend. 

As previously mentioned, working from home has shifted employee expectations and needs within their organizations. Sending out employee surveys provides insight into the emotional needs of employees, increases employee satisfaction, and gives employees the chance to feel heard. 

So, while it’s been a challenging time for association membership programs, there are still points of light that provide hope for the future of a forceful rebound for membership programs. In a pandemic that has halted the ability to give handshakes and offer in-person networking events, there are still countless opportunities to make members feel seen and heard. 

Yes& is the Washington, DC-based marketing agency that brings commercial, association, and government clients the unlimited power of “&” – using a full suite of branding, digital, event, marketing, public relations, and creative capabilities to deliver meaningful and measurable results.

Let’s talk about what the power of "&" can do for you.

Lara Mandell
Lara Mandell
Marketing Intern

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A new generation has arrived, and it’s time to welcome them into the workplace. They’re socially conscious, creative, want their voices to be heard, and love a good bargain. If you haven’t guessed it by now, we’re talking about Gen Z. Associations are beginning to shift their focus to targeting members of Gen Z. Members of Gen Z are finishing up their time in higher education. Now they’re beginning to enter their careers and explore the different paths they can take. They are searching for the best learning opportunities, the best networking, and the strongest professional development path. As associations are scrambling to connect with the next generation of members, they should consider the unique perspectives Gen Z can bring to the workplace. Associations can accomplish this by partnering with colleges to activate the next generation of members while they are finishing their time in higher education. Offer career development and learning opportunities. It’s time to bring Gen Z into the fold. Associations can learn from this generation by inviting them to participate in the conversation while they are still in college and share their voices regarding what matters to them. By offering internship programs and partnering with students in higher education, you can provide mentorship for the next generation, while also working towards building a pipeline of potential members. Be authentic. Gen Z wants to be part of an organization, or a community rather, with shared values. They are loyal to their beliefs and can easily detect if you aren’t being true to your organization's mission. They value advocacy and activism, and aren’t afraid to hold organizations accountable if they aren’t upholding their beliefs. Take advantage of social media. Gen Z’s virtual content consumption and creation is unlike other generations. Associations can use social media as a resource for Gen Z to find information quickly about the company culture, recent news, and available internships and full-time positions. Start by exploring and getting involved in new channels and testing out different marketing tactics to reach and engage Gen Z. Gen Z can help fill in gaps of learning, networking, and connections that many have lost due to the pandemic. Gen Z is ready to have their voices be heard—and it is an opportunity your association does not want to miss.

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Yes& (formerly Beyond Definition) was recently named a Merit Winner by SPD for its 57th Annual Winners List. Yes& is proud to be recognized by the prestigious competition for its design of the “Chew on This” feature opener in the October 2021 issue of NACS Magazine.

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