Insights

One of the essential parts of a successful rebrand is the relationship between client and agency. This relationship must be built on understanding, trust, and the agency’s successful results. Pre-pandemic, in-person meetings, lunches, and other avenues were easy and helpful ways to build a client relationship. With many clients and agency staff members still working from home, it is important to take every opportunity to submerge yourself in your client’s brand while also building trust.

Safe. Generic. Blends in. Nothing a company would want to be associated with regarding their brand identity. Unfortunately, many companies suffer from a lack of uniqueness, memorability, and diversity within their branding strategy. This can be attributed to several different factors including struggling to keep up with customer demands and competitors, a lack of purpose behind branding efforts, and playing it too safe or oversimplifying branding efforts. When it comes to a successful branding strategy and digital experience, many say that “simple is always better.” However, this thought process often oversimplifies a company’s brand assets and customer experience.